Refund policy

Change-of-Mind Returns

We offer a 7-day return policy for change-of-mind purchases. This means you have 7 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

  • Unused and in the same condition in which it was received

  • In its original packaging, with all tags and protective materials intact

  • Accompanied by a receipt or other proof of purchase

To request a return, please contact us at whatagardenstudio@outlook.com before sending your item back.

If your return is approved, we will provide a return shipping label and instructions on how and where to send your parcel. Items returned without prior authorisation will not be accepted.

A flat return shipping fee of AUD $15 applies to approved change-of-mind returns and will be deducted from your refund.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.

Exchanges

The quickest way to receive a different item is to return your original purchase. Once the return has been approved, you may place a separate order for the new item.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. Contact us promptly if your item is damaged, defective or incorrect so that we can assess the issue and provide an appropriate solution.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging when contacting us.

Return shipping charges will not apply where an item is confirmed to be faulty, damaged in transit or incorrectly supplied.

Non-Returnable Items

We do not accept change-of-mind returns for:

  • Custom-made, personalised or special-order products

  • Gift cards

  • Items marked as final sale

Sale or final-sale items are usually not refundable, please be aware when purchase. 

Please contact us if you are unsure whether your item is eligible for return.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at whatagardenstudio@outlook.com.

Consumer Guarantees

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer-protection legislation.

For any questions about returns, exchanges or refunds, please contact us at whatagardenstudio@outlook.com. We are always happy to assist.